Informativa sulle spedizioni

We’re committed to providing a smooth and transparent delivery experience. Please review the following information before placing your order.
Shipping Origin & Dispatch Time
All orders ship from our U.S. fulfillment center.
Orders are dispatched within 48 hours after payment is confirmed and complete, accurate shipping information is received.
The dispatch timeframe is measured in calendar hours, not business days. This commitment applies to shipment dispatch, not delivery to your address.
If payment verification or an address correction is required, we will contact you. The dispatch timeframe begins once these requirements are completed.
Delivery Time & Coverage
Standard delivery typically takes 3–5 business days after shipment.
Delivery business days are Monday–Friday, excluding U.S. public holidays. Delivery times are estimates and may vary because of your location, weather conditions, carrier disruptions, or peak shipping periods.
We currently ship to eligible U.S. addresses only.
Alaska, Hawaii, Puerto Rico, and other non-contiguous U.S. destinations may have limited availability or longer transit times. Lithium battery shipping restrictions may apply. Available delivery options are confirmed at checkout.
Free Standard Shipping
We offer FREE standard shipping on all eligible U.S. orders, with no minimum purchase.
Any optional paid shipping service will be clearly identified at checkout before payment.
Applicable taxes, if any, will also be displayed before you complete your order.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Orders are delivered by UPS, FedEx, USPS, or other approved shipping providers.
Please allow 24–48 hours for initial tracking updates to appear in the carrier’s system. You can monitor your shipment using the tracking link in your shipping confirmation.
Address Changes & Order Cancellations
Please verify your name, street address, apartment or unit number, city, state, and ZIP code before placing your order.
If you need to change your address or cancel an order, contact our support team as soon as possible before shipment.
We will make reasonable efforts to accommodate your request, but changes cannot be guaranteed once fulfillment is underway.
Orders cannot normally be changed or canceled after shipment. Delivered items may qualify for returns under our Return & Refund Policy.
Delayed or Lost Packages
If your shipment is significantly delayed or tracking has stopped updating, contact our support team with your order number and tracking information.
We will work with the carrier to investigate. If your package is confirmed lost in transit, we will arrange a replacement or refund.
If we anticipate missing our 48-hour dispatch commitment, we will contact you with an update and available options, including cancellation before shipment.
Damaged, Defective, or Incorrect Items
Please contact our support team promptly if your order arrives damaged, defective, or incorrect.
For visible shipping damage, we recommend contacting us within 48 hours of delivery. Please retain the packaging while your request is reviewed.
Include your order number, a description of the issue, and clear photos of the product and packaging.
For approved claims, we cover return shipping and provide a replacement or full refund.
Marked Delivered but Not Received
If tracking shows “Delivered” but you cannot locate your package, check your doorstep, mailbox, reception area, and other possible delivery locations.
Ask household members or neighbors whether they accepted the package, and review any delivery photo or carrier notice.
If the package remains missing, contact our support team so we can assist with a carrier investigation.
Returns After Delivery
Eligible returns may be requested within 30 days of delivery.
We cover return shipping for approved returns, including returns because you changed your mind.
Items must be in good, resalable condition, with all original accessories and included items. Reasonable deductions may apply for missing items, excessive wear, or damage.
Contact our support team for authorization and return instructions before sending anything back. Please refer to our Return & Refund Policy for full details.
Customer Support
For shipping, tracking, address changes, cancellations, or delivery assistance, please use the customer support contact options provided on our website.
Include your order number and a brief description of your request. Our team normally responds within 1 business day.